faq's

Frequently Asked Questions

How long will it take to receive my jewelry?

I work on your purchases in the order they are received. In-stock items usually ship within 1-2 business days from purchase. Being prompt is important to me and I am usually able to ship custom and made-to-order items out within 5-10 business days from when they are purchased. If you need an item sooner, let me know by sending me an email at stacy@formandfunktion.com first and I will work to get your order to you quicker.

I normally ship orders First Class through the USPS and they usually take 3-4 days to arrive at their destination within the US. Expedited shipping is available and you can specify that at checkout and the costs will be calculated at that time.

Once your order is shipped and on its way to you, I will send you an email giving you the date of shipping and a delivery confirmation tracking number for domestic orders or a customs declaration number for international orders.

 

What if I don’t know my ring size?

Plastic ring sizers that I sell in my shop are an easy way to accurately measure your ring size. I highly recommend them if you are not completely confident of your size. I will be happy to send one to you at no extra charge once you purchase a ring.

 

Do you have gift wrapping?

All jewelry arrives wrapped and ready for giving (or keeping!). If your purchase is a gift for someone else, I can send your gift directly to the recipient and sign a card with your message if that would be helpful.

 

What if my ring doesn’t fit?

Occasionally, rings are ordered in the wrong size. If this occurs, and if the ring you have ordered is a design that I am able to resize, I will do so at an extra charge of $20.00 plus shipping. 

 

Can I get a refund or exchange?

♥ Form and Funktion will make every effort to provide you with a purchase that you are very happy with; however, if you are not completely satisfied with your purchase, you may return it for a full refund of the purchase price (excluding shipping costs) within 2 weeks of delivery. Please contact me to let me know the problem before sending back the piece. If you are not completely happy with your order, please contact me and I will be happy to work with you to remedy the situation. I want your heart to flutter every time you put on your Form and Funktion jewelry!